RETURN POLICY
Return & Refund Policy – UNITED CULTURE
1. Return Period
Customers have the right to return their order within 14 days after receiving the product.
To start a return request, please contact us at:
Email:
2. Return Conditions
To be eligible for a return, the following conditions must be met:
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The product must be unused and in original condition.
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The product must be returned in its original packaging.
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The return request must be submitted within 14 days after delivery.
Products that show signs of use or damage caused by the customer may not be eligible for a refund.
3. Return Process
To return a product:
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Contact our support team via email with your order number and reason for return.
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Wait for confirmation and return instructions.
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Send the item back according to the instructions provided.
Returns sent without prior approval may not be accepted.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed and automatically applied to your original payment method within 5–10 business days.
5. Return Shipping
Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.
Shipping costs are non-refundable.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
Include:
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Your order number
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Photos of the product
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A short description of the issue
We will provide a replacement or refund where appropriate.
7. Non-Returnable Items
Certain items may not be eligible for return for hygiene or safety reasons, depending on the product type.
8. Contact
If you have questions about our Return & Refund Policy, please contact:
Company: UNITED CULTURE
Email: